Software Technical Support Engineer

3 weeks ago

Sydney, New South Wales, Australia Schneider Electric Full time
Overview

Software Technical Support Engineer role at Schneider Electric. This is a hybrid position located in Macquarie Park, NSW, Australia (3 days in office).

About us

Schneider Electric is a global specialist in energy management and automation. We supply customers with safe, reliable, and sustainable energy solutions and transform how we live and work. Our mission is to be the trusted partner in Sustainability and Efficiency.

About the opportunity

Join our Industrial Automation support team in the Pacific Zone (Australia and New Zealand). The Software Technical Support Engineer is responsible for ensuring smooth operations for customers, troubleshooting and diagnosing faults across SCADA verticals and products supported (including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA). The role collaborates with pre-sales, sales, quotes and procurement to focus on the customer end-to-end experience.

Key responsibilities
  • Own, investigate and resolve complex software issues, proposing workarounds for customers
  • Accurate and timely documentation of activities and findings in the case management system
  • Contribute to digital self-help materials and maintain an internal knowledge base
  • Collaborate with colleagues in other support centers and departments
  • Focus on customer experience with regular, empathetic communication while delivering technical resolutions
  • Learning continuously and actively contributing to the team and customers
About you

To succeed in this role, you should have 2–4 years of experience in Application Support within a large, established business (supporting mainstream software applications and various customers). You should have a good understanding of software architecture, software unit testing, and other aspects of the SDLC. A tertiary qualification in Engineering or Computer Science is preferred, along with familiarity with software and automation hardware communications and setup.

Key skills and experience
  • Experience with AVEVA System Platform and Plant SCADA or GEO SCADA is advantageous
  • Understanding of Windows OS, networking concepts, and security
  • Knowledge of Windows tools and commands for diagnosing and troubleshooting software
  • Experience integrating hardware and software
  • Quick thinking, self-motivated, and able to maintain customer satisfaction while resolving issues

All applicants must have unrestricted working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.

Benefits of working for Schneider Electric:

  • Flexibility at Work and Global Family Leave
  • Option to participate in our Share Program with discounts and company contributions
  • Potential opportunity to purchase additional annual leave
  • Employee discounts with major vendors through rewards schemes
  • Continuous training on Schneider products
  • Exposure to a market leader in sustainability and automation
  • Collaborative, inclusive team environment

Schneider Electric is an Equal Opportunity Employer and committed to inclusion and diversity in the workplace.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Quality Assurance
Industries
  • Automation Machinery Manufacturing

We are looking for individuals who want to make an impact. Apply online to be considered for this position. This position will be posted until filled.


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