Software Technical Support Engineer

3 days ago

Sydney, New South Wales, Australia Schneider Electric Full time
Overview

Software Technical Support Engineer role at Schneider Electric. This is a hybrid position located in Macquarie Park, NSW, Australia (3 days in office).

About us

Schneider Electric is a global specialist in energy management and automation. We supply customers with safe, reliable, and sustainable energy solutions and transform how we live and work. Our mission is to be the trusted partner in Sustainability and Efficiency.

About the opportunity

Join our Industrial Automation support team in the Pacific Zone (Australia and New Zealand). The Software Technical Support Engineer is responsible for ensuring smooth operations for customers, troubleshooting and diagnosing faults across SCADA verticals and products supported (including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA). The role collaborates with pre-sales, sales, quotes and procurement to focus on the customer end-to-end experience.

Key responsibilities
  • Own, investigate and resolve complex software issues, proposing workarounds for customers
  • Accurate and timely documentation of activities and findings in the case management system
  • Contribute to digital self-help materials and maintain an internal knowledge base
  • Collaborate with colleagues in other support centers and departments
  • Focus on customer experience with regular, empathetic communication while delivering technical resolutions
  • Learning continuously and actively contributing to the team and customers
About you

To succeed in this role, you should have 2–4 years of experience in Application Support within a large, established business (supporting mainstream software applications and various customers). You should have a good understanding of software architecture, software unit testing, and other aspects of the SDLC. A tertiary qualification in Engineering or Computer Science is preferred, along with familiarity with software and automation hardware communications and setup.

Key skills and experience
  • Experience with AVEVA System Platform and Plant SCADA or GEO SCADA is advantageous
  • Understanding of Windows OS, networking concepts, and security
  • Knowledge of Windows tools and commands for diagnosing and troubleshooting software
  • Experience integrating hardware and software
  • Quick thinking, self-motivated, and able to maintain customer satisfaction while resolving issues

All applicants must have unrestricted working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.

Benefits of working for Schneider Electric:

  • Flexibility at Work and Global Family Leave
  • Option to participate in our Share Program with discounts and company contributions
  • Potential opportunity to purchase additional annual leave
  • Employee discounts with major vendors through rewards schemes
  • Continuous training on Schneider products
  • Exposure to a market leader in sustainability and automation
  • Collaborative, inclusive team environment

Schneider Electric is an Equal Opportunity Employer and committed to inclusion and diversity in the workplace.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Quality Assurance
Industries
  • Automation Machinery Manufacturing

We are looking for individuals who want to make an impact. Apply online to be considered for this position. This position will be posted until filled.


#J-18808-Ljbffr

  • Software Technical Support Engineer

    16 hours ago

    Sydney, New South Wales, Australia Schneider Electric Full time

    This is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU == Schneider Electric ==Role Seniority - mid levelMore about the Software Technical Support Engineer role at Schneider ElectricJob DescriptionJoin our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ1-2...

  • Java Software Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Summit Technical Solutions Full time

    Direct message the job poster from Summit Technical Solutions Director at Summit, Financial Trading Technology Recruitment Develop and enhance trading software that make millions of daily trades.The Sydney based engineering team work a variety of applications & complex software systems that help solve the business needs.The local Sydney team focus on a wide...

  • Software Engineer

    7 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time

    Software Engineer - Technical Support SpecialistWe are seeking a skilled Software Engineer to join our Technical Engineering Team as a Technical Support Specialist. As a key member of our team, you will be responsible for providing technical support and ensuring the successful implementation of software solutions.Job Description:Provide on-site technical...

  • Java Software Engineer

    6 days ago

    Sydney, New South Wales, Australia Summit Technical Solutions Full time

    Direct message the job poster from Summit Technical SolutionsDirector at Summit, Financial Trading Technology RecruitmentDevelop and enhance trading software that make millions of daily trades. The Sydney based engineering team work a variety of applications & complex software systems that help solve the business needs.The local Sydney team focus on a wide...

  • Software Technical Support Engineer

    4 days ago

    Sydney, New South Wales, Australia Schneider Electric - Global Full time

    OverviewJoin our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ. Hybrid role (3 days in office) located at our SMART office, Macquarie Park, NSW, Australia, with benefits.About us: Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with...

  • Software Technical Support Engineer

    4 days ago

    Sydney, New South Wales, Australia Schneider Electric - Global Full time

    OverviewJoin our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ. Hybrid role (3 days in office) located at our SMART office, Macquarie Park, NSW, Australia, with benefits.About us: Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with...

  • Software Technical Support Engineer

    3 days ago

    Sydney, New South Wales, Australia Schneider Electric Full time

    Overview Software Technical Support Engineer role at Schneider Electric. This is a hybrid position located in Macquarie Park, NSW, Australia (3 days in office). About us Schneider Electric is a global specialist in energy management and automation. We supply customers with safe, reliable, and sustainable energy solutions and transform how we live...

  • Chief Software Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Software At Scale Full time

    Chief Software Engineer - Perm or ContractAdd expected salary to your profile for insightsOur 'black belt' specialists are leaders in their domains: digital champions, delivery-focused experts, top-tier security professionals, AI thought leaders, and engineering best practice advocates.With a global footprint and deep local insight, Software at Scale...

  • Chief Software Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Software At Scale Full time

    Chief Software Engineer - Perm or ContractAdd expected salary to your profile for insightsOur 'black belt' specialists are leaders in their domains: digital champions, delivery-focused experts, top-tier security professionals, AI thought leaders, and engineering best practice advocates.With a global footprint and deep local insight, Software at Scale...

  • Chief Software Engineer

    1 week ago

    Sydney, New South Wales, Australia Software At Scale Full time

    Chief Software Engineer - Perm or Contract Add expected salary to your profile for insights Our 'black belt' specialists are leaders in their domains: digital champions, delivery-focused experts, top-tier security professionals, AI thought leaders, and engineering best practice advocates.With a global footprint and deep local insight, Software at Scale...