Customer Service Representative

3 weeks ago

Sydney, New South Wales, Australia Home in Place Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Officer to join our team at Home in Place. As a key member of our customer service team, you will be responsible for providing exceptional support to our tenants and stakeholders, ensuring that their needs are met and their concerns are addressed in a timely and professional manner.

Key Responsibilities
  • Respond to incoming calls and emails, providing accurate and helpful information to tenants and stakeholders.
  • Update customer records and maintain accurate and up-to-date information.
  • Assist with 'walk-in' housing enquiries and provide support to tenants in person.
  • General administrative duties, including word processing, filing, and banking.
  • Collect, collate, and record documents as requested.
About You

To be considered for this role, you will need to have:

  • Demonstrated experience in a call centre or high volume customer service environment.
  • Demonstrated experience in delivering exceptional customer service with the ability to gather relevant information through effective questioning.
  • Well-developed and effective interpersonal, de-escalation, and communication skills.
  • General administration duties will be part of the role, so proficiency in Excel, Word, and Outlook is essential.
  • Experience in the social housing sector is desirable but not essential.
What We Offer

As a valued member of our team, you will have access to a range of benefits, including:

  • NFP Salary Packaging benefits.
  • Flexible working arrangements, including options for a fortnightly RDO.
  • Study budget and paid study leave.
  • Paid Birthday leave.
  • Salary packaging options details via our salary packaging provider.
  • Free, confidential counselling services via our EAP.
  • Discounted gym membership.

We foster a culture of innovation and offer a range of benefits that support the well-being and development of our employees. If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

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