Customer Service Representative

3 weeks ago

Perth, Western Australia Avis Full time
About This Role

We're seeking a skilled Customer Exit Representative to join our team at Avis Budget Group. As a key member of our operations team, you will play a vital role in ensuring our customers have a positive experience when returning their rental vehicles.

Your primary responsibility will be to assist customers at the exit gate, reviewing completed rental agreements and ensuring they have a thorough understanding of the vehicle's features and policies. You will also be responsible for performing driver's license checks and inspecting vehicles for damage. Your excellent communication skills and ability to work autonomously will be essential in providing exceptional customer service and resolving any issues that may arise.

Key Responsibilities
  • Assist customers at the exit gate, reviewing rental agreements and ensuring knowledge of rates, policies, and procedures is current and understood.
  • Perform driver's license checks and rental agreement checks to ensure the customer is in the correct vehicle.
  • Educate customers on local driving laws, speed limits, and road signs.
  • Provide directions out of the airport and information on the vehicle's features.
  • Inspect vehicles for damage, fuel levels, and operation of vehicle and accessories.
  • Solve problems raised by customers using sound judgment and applied empowerment guidelines and company policy.
  • Ensure all vehicles are serviced regularly and certificates are up to date and entered into the system in a timely manner.
  • Remove damaged or problem vehicles from the fleet to a designated out-of-service area, completing incident reports and notifying the dispatcher or rental counter.
Requirements
  • A full and valid driver's license.
  • Availability to work days, weekends, nights, and other shifts as required.
  • Customer service background, with prior experience in the car rental industry highly regarded.
  • High-level attention to detail.
  • Strong problem-solving skills.
  • Excellent communication skills and ability to build rapport easily.
  • Ability to work autonomously.
  • Ability to work in a fast-paced environment while delivering exceptional customer service.
What We Offer
  • Hourly pay, loadings, and performance incentives.
  • A wellbeing program, including life insurance, discounted health insurance, and superannuation options.
  • Access to Perkbox, with discounts and offers from hundreds of retailers and big brands.
  • Employee discounts on car rental across Avis Budget Group.
  • An Employee Assistance Program, provided by Converge, for mental health and wellbeing support.
  • Full training provided to help you achieve your goals and reach your potential.
About Us

At Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

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