Software Asset Management Expert

5 days ago

Melbourne, Victoria, Australia beBeeSoftware Full time $90,000 - $120,000

Job Title: SAM Delivery Specialist

This role is responsible for the delivery of key managed Software Asset Management outcomes including management of the software request resolver group, contribution and tracking cost savings and avoidance activities delivered by SAM services, reporting on software license entitlements, consumption, and usage, and operation of the Software Asset Management technology.

Responsibilities
  • Manage the software request resolver group in ITSM technology
  • Maintain the software asset register, and all supporting proof of entitlement and contract evidence, in collaboration with the software asset manager, customer, application owners, procurement/finance, and contract stakeholders
  • Allocate licenses to users and devices in the SAM technology resulting from approved software requests
  • Apply the software license reclamation policy to software inventory
  • Support technical teams to install software through the supply of media and keys
  • Respond to or escalate licensing queries from stakeholders
  • Maintain the software renewal calendar
  • D deliver or support the delivery of effective license position and software utilization reports in accordance with the documented reporting schedule
  • Identify and report compliance issues and risks
  • Supply license entitlement and software inventory data to support SAM consulting and operations activities
  • Deliver all agreed scheduled reports to other ITSM and ITAM stakeholders
  • Adhere to the SAM processes, policies, and procedures documented for each customer
Requirements
  • Demonstrated understanding and knowledge of software asset management principles and standards
  • Sound technical knowledge in IT
  • Working knowledge of ITSM tools such as Service Now, Cherwell, and Remedy
  • A strong working knowledge of Microsoft Word and Excel
  • Desirable: Understanding of software license agreements, license metrics, product terms, and use rights

About This Role

This is an excellent opportunity to join our team and make a real difference in the field of software asset management. As a SAM delivery specialist, you will play a critical role in ensuring that our customers have access to the software they need while also helping us to optimize our software portfolio.

We are looking for someone who is highly organized, has excellent communication skills, and is able to work well under pressure. If you have a passion for software asset management and are looking for a challenging and rewarding role, we would love to hear from you.

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