Customer Service Representative

4 weeks ago


Melbourne, Victoria, Australia City Facilities Management Full time

At City Facilities Management, we're committed to delivering exceptional facilities management solutions that ensure safe, successful and sustainable outcomes for our partners.

About the Role

This is a fantastic opportunity for an enthusiastic and motivated customer service representative to join our fast-paced team. As a customer service representative, you'll be responsible for effectively managing a high volume of both inbound and outbound calls, resolving problems logged by customers, accurately capturing data and working towards realistic KPIs.

About Us

We're a leading Australian facilities management business that provides world-class solutions across facilities management, engineering, and energy services. Our modern building features free on-site secure parking and a supportive team culture that values employee growth and development.

Key Responsibilities
  • Manage a high volume of inbound and outbound calls
  • Resolve customer issues and escalate problems as needed
  • Capture accurate data and meet performance targets
Requirements
  • 12 months experience in a call centre or helpdesk environment (preferably)
  • Exceptional customer service skills
  • Strong communication and attention to detail
Benefits
  • Above award wage + penalty rates
  • Supportive team culture
  • Opportunities for career progression and professional development
  • Discounts hub with exclusive discounts
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience. This role is a permanent part-time position, working 16 hours over Saturday and Sunday between 7:00am and 7:00pm. Regular weekend shifts will commence after a 2-week on-site training period.



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