Business Administrator: Customer Experience Coordinator

2 days ago

Waverley Municipal Council, Australia beBeeAdministrator Part time $60,000 - $85,000
Job Opportunity: Business Administrator

As a Business Administrator, you will play a key role in providing administrative support to our care home. This position is responsible for overseeing the employee experience through rostering, payroll, training, compliance, HR, recruitment activities, and managing annual and sick leave.

Duties and Responsibilities
  • Support and oversee the employee experience by administering rosters, payroll, training, compliance, HR, recruitment activities, and managing annual and sick leave.
  • Provide prospective residents and their loved ones with a warm and welcoming introduction to the care home by handling enquiries and coordinating admissions.
  • Effectively lead the customer and administrative experience function of the care home, ensuring high-quality service delivery.
Requirements and Qualifications
  • Patience and calm disposition required when interacting with residents and their families.
  • Excellent communication and diplomacy skills necessary to reassure and follow up with worried families or confused residents.
  • Intermediate to advanced skills across the MS Office Suite.
  • Previous experience gained in a similar admin/customer service role.
  • Previous experience in rostering, payroll, and general HR functions including recruitment.
  • Highly developed organisation and time management skills, prioritisation and self-direction are essential in this role.
Benefits

We aim to provide you with the tools and resources needed to achieve a fulfilling career and deliver high-quality care with a personal touch.

How to Apply

To be considered for this role, please click on the link to our online application process and complete any pre-employment checks as requested.

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