Contact Center Professional
2 weeks ago
Our organization strives to create a workplace environment that is inclusive, diverse, and respectful.
The Customer Service Representative plays a pivotal role in fostering this kind of work environment. This position contributes to ensuring all individuals feel valued and empowered, promoting collaboration, innovation, and diverse perspectives.
Key Responsibilities & Duties
Customer Support:
Provide accurate and helpful information to customers, resolve issues efficiently, and maintain a positive demeanor. First-time resolution of all queries and perform data entry for account maintenance.
Merchant Support:
Assist merchants with drive-offs and transaction-related issues, provide technical support, and process manual vouchers in a timely manner.
Customer Base Growth:
Actively promote our products and forward leads to the Team Leader or Manager.
Problem-Solving & Attention to Detail:
Identify and troubleshoot customer and merchant problems, liaise with IT and Credit/Collection Team, and maintain accurate records.
Process Management:
Adhere to company policies and procedures, contribute to process improvement initiatives, and adapt quickly to new technologies.
Teamwork:
Collaborate with colleagues to achieve team goals, share best practices, and participate in team meetings and training sessions.
-
Contact Center Professional
7 days ago
Melbourne, Victoria, Australia beBeeCustomerExperience Full time $55,000 - $70,000About the RoleAs a Contact Center Professional, you will play a vital role in delivering exceptional customer experiences. You will be responsible for handling inbound calls and assisting customers with their banking inquiries.The CompanyWe are a global leader in customer experience, supporting leading brands by delivering seamless experiences through...
-
Contact Center Team Lead
2 weeks ago
Melbourne, Victoria, Australia Ingenico Full timeRole Type: Hybrid - 4 days at the office and 1 day to work from home The Contact Centre Team Leader is responsible for leading, coaching, and supporting a team of customer service agents to deliver outstanding service and achieve performance targets. This role plays a critical part in driving team performance, enhancing customer experience, and ensuring...
-
Contact Center Team Lead
2 weeks ago
Melbourne, Victoria, Australia Ingenico Full timeRole Type: Hybrid - 4 days at the office and 1 day to work from homeThe Contact Centre Team Leader is responsible for leading, coaching, and supporting a team of customer service agents to deliver outstanding service and achieve performance targets. This role plays a critical part in driving team performance, enhancing customer experience, and ensuring...
-
Contact Center Operations Manager
2 weeks ago
Melbourne, Victoria, Australia beBeeTeam Full time $91,667 - $118,881Key Team Leader PositionThe Team Leader is a vital role in ensuring the success of our contact center. This position plays a crucial part in driving team performance, enhancing customer experience, and ensuring operational efficiency.Supervise day-to-day operations to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are...
-
Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $140,000 - $180,000A highly skilled professional is sought after to spearhead customer success in a dynamic and innovative environment. The ideal candidate will possess a deep understanding of cloud-based contact center solutions and have a proven track record of driving technology initiatives that deliver exceptional customer experiences.This role offers an exciting...
-
Melbourne, Victoria, Australia beBeeCustomerExperience Full time $100,000 - $150,000Optimizing Customer Experience through Innovative SolutionsJob DescriptionA global business is seeking an experienced professional to serve as a strategic advisor for contact center and customer experience solutions. The ideal candidate will have expertise in cloud-based technology and a proven track record of delivering compelling presentations and product...
-
Contact Center Agent(Casual)
2 weeks ago
Melbourne, Victoria, Australia Idp Education Ltd Full time**WHO WE ARE****An ASX listed company partly owned by Australian universities and headquartered in Melbourne, Australia. IDP's core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.****IDP is evolving rapidly, we are transforming to build a globally connected community...
-
Customer Service Representative
1 week ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $45,000 - $65,000We are seeking a skilled Customer Service Representative to join our contact center team.As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.You will work closely with our team to provide exceptional customer service and support, ensuring that our customers...
-
Contact Center Trainer
2 weeks ago
Melbourne, Victoria, Australia Ingenico Full timeDate: Oct 31, 2024- Company:- Location: Melbourne, AU, 03072Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers to do more with payments. Active in 37 countries, with over 3,500 employees we have been at the forefront of the commerce landscape for over four decades. With more than 40 million payment...
-
Expert Data Center Professional
1 week ago
Melbourne, Victoria, Australia beBeeMechanical Full time $120,000 - $150,000Job OverviewWe are seeking a highly skilled Mechanical Data Center Engineer to join our team. The successful candidate will be responsible for providing full life-cycle support to data centers from design inception through site improvement and maintenance.Main Responsibilities:Work with vendors to review the design for new data centers, including design...
