Customer Experience Leader

4 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time

The Role Overview

This position is responsible for leading a team to deliver exceptional customer service. The Customer Service Team Lead will manage daily operations, provide guidance, and ensure timely handling of customer queries and tasks.

Key Responsibilities

  • Provide daily support and coaching to team members.
  • Manage team schedules, leave planning, and resource coverage.
  • Lead regular meetings and facilitate collaboration and problem-solving.
  • Oversee task allocation, training plans, and performance metrics.

Skills and Qualifications

  • Demonstrated ability to lead, coach, or develop individuals or teams.
  • Excellent communication and interpersonal skills.
  • Able to build trust with team members, provide constructive feedback, and maintain a positive culture.
  • Customer-focused mindset with a deep understanding of delivering exceptional service.
  • Ability to analyze inefficiencies in customer care workflows and implement improvements.

Benefits and Perks

  • Great Place To Work Certified organization.
  • Best Workplaces for Women recognition.
  • Inclusive Employee Resource Groups.
  • Wellbeing Days and discounted health insurance.

We are committed to providing a supportive work environment that allows our employees to thrive. If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

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