Customer Experience Leader
3 days ago
This role offers a unique opportunity to lead and develop a high-performing team, delivering exceptional customer experiences during significant financial transactions.
Key Responsibilities- Drive performance, engagement, and professional development through coaching, mentoring, and regular feedback.
- Empower your team to deliver outstanding support and guidance to customers throughout their journey.
In addition, you will:
- Owning and delivering on key operational KPIs for your state(s), ensuring consistent and high-quality outcomes.
- Partnering with cross-functional teams to identify and implement process and tooling improvements that enhance team efficiency and customer satisfaction.
- Collaborating with the Training & Quality team to continuously improve productivity and service quality.
- 3–5 years of experience leading teams in customer experience and/or operations.
- A strong commitment to customer-centricity, continuous improvement, and operational excellence.
- Proven ability to drive performance through effective coaching, goal setting, and accountability.
We believe in creating a workplace that supports long-lasting and meaningful careers. If you're passionate about customer experience and operations, we encourage you to apply.
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Customer Experience Leader
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