Deskside Technical Support Director

2 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $115,000 - $143,000

At the forefront of exceptional user experiences, we seek a visionary leader to spearhead our on-site technical assistance team.

Key Responsibilities

The ideal candidate will possess strong technical acumen and leadership prowess, ensuring seamless operations and driving productivity.

Primary Objectives:
  • Guide and mentor a team of support specialists to optimize their performance.
  • Effectively resolve technical issues, minimizing disruptions and maintaining high service levels.
  • Collaborate with IT stakeholders to develop aligned support strategies.
  • Oversee hardware, software, and peripheral deployment, as well as maintenance activities.
  • Monitor key metrics and implement initiatives to enhance service quality.
  • Manage escalations and critical incidents with poise and professionalism.
Required Expertise:
  • Bachelor's degree or equivalent experience; a Master's degree is highly desirable.
  • A proven track record in deskside support or technical leadership roles.
  • Strong technical proficiency in hardware, software, and operating systems.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
  • Familiarity with IT Service Management tools.
  • Certifications in relevant areas are advantageous.
Why Join Our Team?
  • Competitive salary and bonus structures.
  • A comprehensive benefits package designed to support your well-being.
  • Ongoing professional growth opportunities to help you excel in your career.
  • A collaborative and innovative work environment that fosters creativity and excellence.

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