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This role offers the opportunity to work in a values-driven organisation that prioritises customer satisfaction.
Key Responsibilities:- Process new commercial Property claims, ensuring accurate data capture and storage
- Set customer expectations and appoint service providers according to guidelines
- Manage a portfolio of low complexity claims with a focus on financial and customer outcomes
- Maintain compliance with regulatory standards and contribute to continuous improvement initiatives
The ideal candidate will have experience in handling commercial property claims or lodgement, as well as strong analytical thinking and attention to detail. They should also possess excellent customer service skills, relationship management abilities, and high computer literacy.
Requirements:- A minimum of 1-2 years of experience in commercial property claims or lodgement is required
- Familiarity with ClaimsCenter software is highly desirable
- Demonstrated ability to deliver exceptional customer service with strong communication and interpersonal skills
- Highest level of computer literacy and organisational capability
- Empathetic and culturally aware, with the ability to support diverse customer needs
