Logistics Support Engineer

5 days ago


Melbourne, Victoria, Australia Flip Full time
Unlock Career Growth as an IT Service Delivery Specialist at Flip

We are seeking an experienced IT Service Delivery Specialist to join our team at Flip. As a key member of our support team, you will be responsible for delivering exceptional customer service and ensuring seamless IT operations.

This role offers a unique opportunity to work with a cutting-edge logistics platform, driving innovation and growth in the industry. With a focus on customer satisfaction, you will collaborate with cross-functional teams to identify and resolve technical issues, improve processes, and enhance the overall user experience.

About the Role:
  • Provide expert-level technical support to customers via multiple channels, ensuring timely and effective issue resolution.
  • Collaborate with internal stakeholders to develop and implement process improvements, increasing efficiency and reducing downtime.
  • Work closely with the Technology Delivery Lead to align technical solutions with business objectives, promoting a data-driven approach to decision-making.
Key Skills and Qualifications:
  • Demonstrated expertise in application support, scripting languages, and integration technologies (SOAP/RESTful, XML/JSON, EDI, API, XSLT).
  • Experience with Salesforce administration, Azure web apps, and lean IT support processes.
  • Advanced Excel skills, including data modeling, presentation, and automation using VBA.
  • Familiarity with systems configuration, SQL, and data analysis.

As an IT Service Delivery Specialist at Flip, you will enjoy a competitive salary of $85,000 per annum, flexible work arrangements, and a $1,000 annual professional development budget. We prioritize work-life balance and encourage our team members to take ownership of their projects, fostering a culture of collaboration and continuous learning.



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