Logistics Support Engineer
5 days ago
We are seeking an experienced IT Service Delivery Specialist to join our team at Flip. As a key member of our support team, you will be responsible for delivering exceptional customer service and ensuring seamless IT operations.
This role offers a unique opportunity to work with a cutting-edge logistics platform, driving innovation and growth in the industry. With a focus on customer satisfaction, you will collaborate with cross-functional teams to identify and resolve technical issues, improve processes, and enhance the overall user experience.
About the Role:- Provide expert-level technical support to customers via multiple channels, ensuring timely and effective issue resolution.
- Collaborate with internal stakeholders to develop and implement process improvements, increasing efficiency and reducing downtime.
- Work closely with the Technology Delivery Lead to align technical solutions with business objectives, promoting a data-driven approach to decision-making.
- Demonstrated expertise in application support, scripting languages, and integration technologies (SOAP/RESTful, XML/JSON, EDI, API, XSLT).
- Experience with Salesforce administration, Azure web apps, and lean IT support processes.
- Advanced Excel skills, including data modeling, presentation, and automation using VBA.
- Familiarity with systems configuration, SQL, and data analysis.
As an IT Service Delivery Specialist at Flip, you will enjoy a competitive salary of $85,000 per annum, flexible work arrangements, and a $1,000 annual professional development budget. We prioritize work-life balance and encourage our team members to take ownership of their projects, fostering a culture of collaboration and continuous learning.
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