Customer Service Operations Manager
1 week ago
We are seeking a seasoned professional to lead and elevate our customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.
- Oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our reputation for excellence and expertise.
- Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
This role requires daily direction, constructive feedback, and coaching to ensure the team is equipped to handle complex technical inquiries and provide accurate, expert advice.
Key Responsibilities- Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
- Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
- A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
- Proven Bachelor Degree or Equivalent.
- Experience in developing and implementing customer service procedures, SLAs, and performance metrics.
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Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000Job Title:Customer Service Operations Manager", "Job Summary:We are seeking a seasoned Customer Service Operations Manager to lead and elevate our client's customer service operations. This pivotal leadership role is designed for hands-on managers who thrive in technical environments.About the Role:Oversee the entire customer journey, from initial inquiry to...
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Customer Service Operations Manager
1 week ago
Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000About the OpportunityAs a seasoned professional, you will have the chance to elevate our client's customer service operations by leading from the front.This pivotal leadership role is designed for hands-on managers who thrive in technical, trade-focused environments.You will be responsible for overseeing the entire customer journey, ensuring every...
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