Customer Service Operations Manager

1 day ago

Brisbane, Queensland, Australia beBeeService Full time $76,000 - $80,000
Job Title:

Service Excellence Manager

Job Description:

We are seeking a Service Excellence Manager to lead our customer service operations. This role requires an experienced and dynamic leader who can oversee the entire customer journey, from initial inquiry to post-sales support. You will be responsible for managing a team dedicated to providing exceptional service to clients.

The ideal candidate will have a proven track record in customer service management, with experience in developing and implementing customer service procedures. They will also possess excellent communication and interpersonal skills, with the ability to build rapport with clients and liaise effectively with internal staff.

This is a pivotal leadership role designed for a hands-on manager who thrives in a fast-paced environment. You will be responsible for analysing key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.

Key Duties & Responsibilities:
  • Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
  • Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
  • Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to client expectations.
Required Skills & Qualifications:
  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
  • Proven Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
Benefits:
  • A full-time role with a competitive salary package and opportunities for career progression in customer service management.
  • The chance to work in a dynamic and supportive team environment, contributing to the success of our customer service operations.
  • A role that offers stability, professional growth, and the opportunity to work in a premium customer service environment.

  • Customer Service Van Sales Representative

    4 weeks ago

    Brisbane, Queensland, Australia Valvoline Global Operations Full time

    Join to apply for the Customer Service Van Sales Representative role at Valvoline Global Operations2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Van Sales Representative role at Valvoline Global OperationsWhy Valvoline Global Operations?AtWhy Valvoline Global Operations?At Valvoline Global Operations, we're proud to be The...

  • Customer Service Van Sales Representative

    4 weeks ago

    Brisbane, Queensland, Australia Valvoline Global Operations Full time

    Join to apply for the Customer Service Van Sales Representative role at Valvoline Global Operations2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Van Sales Representative role at Valvoline Global OperationsWhy Valvoline Global Operations?AtWhy Valvoline Global Operations?At Valvoline Global Operations, we're proud to be The...

  • Customer Service Van Sales Representative

    2 weeks ago

    Brisbane, Queensland, Australia Valvoline Global Operations Full time

    Join to apply for the Customer Service Van Sales Representative role at Valvoline Global Operations2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Van Sales Representative role at Valvoline Global OperationsWhy Valvoline Global Operations?AtWhy Valvoline Global Operations?At Valvoline Global Operations, we're proud to be The...

  • Customer Service Operations Manager

    1 day ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000

    Customer Service Operations ManagerLead a team of customer service specialists and foster a culture of high performance and continuous improvement.Key Responsibilities:Team Leadership: Manage a team of customer service representatives, providing daily direction and constructive feedback.Customer Service Strategy: Develop and implement customer service...

  • Customer Service Operations Manager

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000

    Job Title: Customer Service Operations ManagerThe ideal candidate will be a seasoned professional with a proven track record of leading high-performing customer service teams in a fast-paced technical environment. As a key member of our organization, you will play a pivotal role in driving exceptional customer experiences and elevating our client's...

  • Customer Service Operations Manager

    1 day ago

    Brisbane, Queensland, Australia beBeeOperations Full time $76,515 - $78,700

    Job DescriptionWe are seeking an experienced and dynamic professional to lead and elevate our customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support,...

  • Customer Service Operations Manager

    1 day ago

    Brisbane, Queensland, Australia beBeeReviewer Full time $76,515 - $78,000

    Customer Service ReviewerWe are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.You will be responsible for overseeing the entire customer journey, from initial...

  • Customer Service Operations Manager

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time

    Senior Customer Service LeadWe are seeking an experienced Senior Customer Service Lead to drive and elevate our customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a fast-paced environment, with a strong focus on coaching and mentorship.This position involves overseeing the entire customer journey, from...

  • Customer Service Operations Manager

    1 day ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

    Job DescriptionWe are seeking a professional to lead and elevate our customer service operations.This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.The successful candidate will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring...

  • Customer Service Operations Manager

    1 day ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

    Job Title: Customer Service Team LeadThis is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our company's reputation for excellence and...