Customer Service Operations Manager

24 hours ago

Brisbane, Queensland, Australia beBeeTeamLeader Full time $120,000 - $140,000
Job Title: Team Leader - Customer Service

We are seeking a dynamic leader to oversee a high-performing customer service team. This individual will thrive in a fast-paced environment, deliver exceptional customer service, and make a positive impact through their work.

This role is perfect for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring, and developing.

Key Responsibilities:
  • Lead & Inspire – Manage and mentor a customer service team, fostering a positive and results-driven culture.
  • Drive Process Improvements – Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
  • Manage Stakeholder Relationships – Work closely with internal and external stakeholders and customers.
  • Oversee Operational Reporting – drive quality and compliance, maximise productivity, utilise new technologies, and ensure accuracy and timeliness of requests.
  • Balance Priorities & Competing Demands – Effectively manage workloads, team performance, and strategic objectives simultaneously.
Requirements:
  • Minimum 5 years in a customer-facing role, with at least 2+ years experience managing a high-performing team.
  • Strong understanding of customer service operations and impact in the industry.
  • Full working rights in Australia.
Preferred Qualifications:
  • A proven track record of process improvement by identifying inefficiencies, implementing smarter workflows, and enhancing business performance.
  • Confidently handle difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
  • Embracing challenges, seeking out learning opportunities, and remaining agile in a dynamic business environment.
  • Thriving under pressure, balancing competing priorities with a proactive and optimistic mindset.
  • Proficiency in JDE, Power BI, and advanced Excel.
About the Role:
  • Be a Leader Who Makes a Difference – Guide a customer service team that plays a key role in improving outcomes.
  • Challenge Yourself & Grow – Handle complex stakeholder management and navigate tough conversations with confidence.
  • Drive Process Improvement – Take ownership of systems, reporting, and operational efficiency to enhance business performance.
  • Work from Anywhere – Enjoy the flexibility of remote or hybrid work, while leading a high-impact team.
  • Competitive Salary & Benefits – Paid parental leave, career development programs, financial incentives, and wellness perks.

If you're interested in this role, please answer the following question in your CV: Why would you like to join this team?

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