Customer Service Operations Manager

1 week ago

Brisbane, Queensland, Australia beBeeLeadership Full time $76,515 - $78,000
About the Opportunity

As a seasoned professional, you will have the chance to elevate our client's customer service operations by leading from the front.

This pivotal leadership role is designed for hands-on managers who thrive in technical, trade-focused environments.

You will be responsible for overseeing the entire customer journey, ensuring every interaction reinforces our client's reputation for excellence and expertise.

Key areas of focus include:

  • Customer Service Strategy Development: Collaborate with cross-functional teams to design and implement effective customer service strategies that drive business growth and customer satisfaction.
  • Leadership and Team Management: Lead high-performing teams to achieve exceptional results, foster a culture of excellence, and promote continuous learning and development.
  • Operational Excellence: Oversee the planning, execution, and monitoring of customer service operations to ensure seamless delivery of services and consistent quality standards.
  • Process Improvement: Identify opportunities to streamline processes, improve efficiency, and enhance the overall customer experience.

Additional responsibilities may include:

  • Developing and maintaining relationships with key stakeholders, including customers, partners, and suppliers.
  • Communicating effectively with various audiences through presentations, reports, and other forms of written and verbal communication.
  • Providing guidance and coaching to team members to help them achieve their goals and develop professionally.

What We Offer:

A competitive salary package, comprehensive benefits, and a collaborative work environment that fosters growth, innovation, and teamwork.

Requirements:

Proven track record of success in a leadership role, with a strong background in customer service, operational management, or a related field.

Excellent leadership, communication, and interpersonal skills.

Ability to adapt to changing circumstances and prioritize multiple tasks and projects simultaneously.

Preferred Qualifications:

Relevant certifications or education in business administration, marketing, or a related field.

Experience working in a fast-paced, dynamic environment with multiple stakeholders and priorities.

Knowledge of industry trends, best practices, and emerging technologies related to customer service and operations.

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