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Field Technical Specialist
2 months ago
About the Role:
Abbott Laboratories is seeking an experienced and passionate Field Technical Specialist to support our expanding Cardiac Rhythm Management unit within the Cardiac Arrhythmias & Heart Failure division.
Key Responsibilities:
- Provide technical expertise at implantation and follow-up/provide troubleshooting and support to Territory Managers and Clinicians at Pacemaker and ICD clinics.
- Complete CRT product certification and attend field visits to observe device implants and checks with colleagues.
- Support implantation of pacemakers, defibrillators & CRT devices at the direction of your Manager.
- Conduct and provide technical support and advice at post-op follow-ups and clinics.
- Develop a clear understanding of sales force effectiveness (SFE) imperatives by undertaking sales skills training and engaging with territory managers to better understand the key objectives designed to drive business growth.
- Develop relationships with, and service key customer groups.
- Conduct education/training to hospital staff.
- Identify customer needs and communicate these to appropriate Territory Manager.
- Maintain and update product knowledge including actively participating in internal and external training sessions.
- Assist colleagues with their field development.
- Commence education towards IBHRE certification.
- Assist with product marketing and launches.
- Provide market feedback on product and competitor activity.
- Attend to/compliance with customer service and other administrative requirements within the required timeframe.
- Participate in weekend 'on call' roster.
- Attend company sales meetings and customer events as required.
- Some out of hours call outs at short notice may be required to fulfill your duties.
- Some rural, interstate and possibly international travel is required to fulfill your duties.
- Ensure maintenance of company property/assets.
Requirements:
- Tertiary qualifications in biomedical / engineering / medical science / human movement or related field (Coronary Care Nursing/Cardiac Technician) essential.
- SJM Low and High Voltage Product Certification.
- Experience using Microsoft Office Suites i.e., Word, Excel, PowerPoint.
About Abbott Laboratories:
Abbott Laboratories is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare.
We're committed to helping you live your best possible life through the power of health.
For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life.
Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.