Participant Experience Lead

4 days ago

Brisbane, Queensland, Australia beBeeParticipation Full time $96,749
Senior Participant Services Manager

The Senior Participant Services Manager oversees, monitors and actively assists all participants from their initial entry to departure.

  • Interacts with participants, builds relationships and ensures their needs are met.
  • Keeps records and documentation of participant interactions for training purposes.
  • Creates care plans to address participants' support needs.
  • Liaises with stakeholders including NDIA representatives, LACs and partner organizations.
  • Actively resolves any participant concerns while adhering to company policies and standards of behaviour.
  • Reports any concerns to management: WHS, Participants, Staff.
  • Models the expected behaviour of staff.
  • Answers general questions from participants and filters more important questions to management.
  • Assists with the onboarding and orientation of new participants within the organization.
  • Assists in coordinating a team of colleagues to ensure they consistently deliver outstanding service.
  • Ensures participant support service standards remain high and continually looks for ways to improve.
  • Updates team chat with relevant information about participants.
  • Suggests and organizes participant activities.

The ideal candidate will possess excellent communication, interpersonal and leadership skills, as well as highly organized attention to detail. They must be able to maintain confidentiality and handle sensitive information, demonstrate a participant-oriented attitude, problem-solving aptitude and ability to work well with a team.

Key requirements include a Police check completed within the last 6 months, Blue Card, Australian driver's licence, roadworthy vehicle with insurance and right to work within Australia or New Zealand citizenship or relevant working visa documentation.

  • Participation Lead

    2 weeks ago

    Brisbane, Queensland, Australia AFL – Australian Football League Full time $60,000 - $80,000 per year

    ABOUT US As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more....

  • Participation Lead

    3 weeks ago

    Brisbane, Queensland, Australia AFL - Australian Football League Full time

    Join to apply for the Participation Lead - Cairns role at AFL - Australian Football League10 hours ago Be among the first 25 applicantsJoin to apply for the Participation Lead - Cairns role at AFL - Australian Football LeagueAbout UsAs an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots...

  • Experience Leader

    1 week ago

    Brisbane, Queensland, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Participation Developer

    1 week ago

    Brisbane, Queensland, Australia beBeeParticipation Full time $54,000 - $73,000

    Football Participation Opportunity">We are seeking an enthusiastic and experienced professional to join our team as a Participation Coordinator.">The successful candidate will be responsible for driving participation growth in the region, with a targeted approach to participant recruitment by delivering football programs in schools and clubs.">Key...

  • Participation Coordinator

    1 week ago

    Brisbane, Queensland, Australia Australian Football League Full time

    ABOUT US As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite.Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more.While...

  • Participation Growth Manager

    1 week ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $78,733 - $109,751

    Participation Growth ManagerWe are committed to enhancing the game of Australian Football in Australia.The core purpose of this role is to drive participation growth through the professional delivery of programs in the Cairns, Port Douglas, and Far North Queensland area.This role is critical to promoting participation growth in the Cairns region and involves...

  • Growing Participation Leader

    2 weeks ago

    Brisbane, Queensland, Australia beBeeParticipation Full time $120,000 - $130,000

    Participation Leader RoleThe Participation Leader plays a pivotal role in driving participation growth through the professional delivery of core programs in Cairns, Port Douglas, and Far North Queensland area.This position involves close collaboration with AFL Cairns Competition Managers and community clubs to drive participation growth across the region.The...

  • Participation Coordinator

    1 week ago

    Brisbane, Queensland, Australia AFL - Australian Football League Full time

    OverviewJoin to apply for the Participation Coordinator role at AFL - Australian Football League.Applications Close: 21 September 2025. Brisbane, Queensland, Australia.ResponsibilitiesDriving participation growth in the region, with a targeted approach to participant recruitment by delivering Auskick, Superkick and other AFL programs in Schools and...

  • Participation Coordinator

    1 week ago

    Brisbane, Queensland, Australia AFL - Australian Football League Full time

    OverviewJoin to apply for the Participation Coordinator role at AFL - Australian Football League.Applications Close: 21 September 2025. Brisbane, Queensland, Australia.ResponsibilitiesDriving participation growth in the region, with a targeted approach to participant recruitment by delivering Auskick, Superkick and other AFL programs in Schools and...

  • Participation Development Manager

    1 week ago

    Brisbane, Queensland, Australia beBeeCoordinators Full time $85,000 - $104,500

    Job OpportunityThe Participation Coordinator role focuses on driving participation growth through targeted recruitment and delivery of programs to schools and clubs.Key ResponsibilitiesDevelop and implement strategies to increase centre numbers, building relationships with schools and enhancing participant experience.Promote programs through assemblies,...