Product Coordinator
1 month ago
We are a high-growth FinTech company leading the way in delivering world-class comparison services. Our mission is to empower Australians by simplifying the process of comparing health, life, home loan, energy, and insurance products.
About the RoleWe are seeking a detail-oriented Product Coordinator to join our Health and Life Insurance Commercial Team. In this dynamic role, you will be integral in managing product-related processes, ensuring seamless coordination across departments, and driving quality assurance.
Key Responsibilities- Manage incoming product-related requests and inquiries via designated channels, ensuring timely and accurate responses.
- Conduct issue triage, troubleshooting, and escalate critical matters as needed.
- Perform quality assurance checks on product data and pricing files to ensure accuracy and consistency.
- Collaborate with various teams to address and resolve product-related issues.
- Maintain up-to-date documentation of product workflows, processes, and investigations.
- Prepare reports summarising ongoing investigations, issue resolutions, and emerging trends.
- Act as a liaison between internal departments, such as Partner Management, Delivery, and Customer Service.
- Qualifications in Business Administration, Marketing, IT, or a related field (preferred).
- Experience in product coordination, managing product requests, and conducting investigations.
- Familiarity with private health and life insurance industry practices (advantageous).
- Strong communication skills and the ability to collaborate across departments.
- Proficiency in using project management tools such as Jira, Product Board, or similar platforms.
- Meticulous attention to detail, with a proactive and solution-focused mindset.
We value talent and reward it accordingly. You'll be part of a vibrant, social community, and enjoy perks including:
- Flexible work arrangements, with the option of one day working from home or a 9-day fortnight.
- Extra leave days, including 'ME' leave and 'Volunteer Day' leave.
- Study support and professional membership reimbursement.
- Employee discounts on insurance products and partnerships with gyms, accommodation, and dental services.
- Income protection insurance for non-work-related illness or injury.
We are an Equal Opportunity Employer and encourage applications from all backgrounds. We believe in the strength of diversity and inclusion.
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