Customer Service Ambassador

7 days ago


Keilor East, Victoria, Australia Expeditors Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Expeditors. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their freight forwarding needs are met with professionalism and urgency.

Key Responsibilities
  • Communication: Establish and maintain effective communication with clients, providing timely and accurate information to ensure seamless logistics operations.
  • Relationship Building: Develop and maintain strong, personal relationships with clients, understanding their unique needs and expectations.
  • Process Ownership: Take ownership of understanding and complying with Expeditors' internal processes, ensuring timely and accurate information is provided to clients.
Qualifications
  • Minimum 3 years of experience in international freight forwarding or a related field.
  • Proficient in Microsoft Office.
  • Strong problem-solving, organizational, and interpersonal skills.
  • Solid oral and written communication skills.
  • General mathematical knowledge, including exchange rates, foreign currency, and general ledger codes.
Additional Benefits
  • Attractive health insurance package.
  • Hybrid work arrangement, allowing for a balance of remote and in-office work.
  • Career and personal development opportunities, including training and professional growth.
  • Employee stock purchase plan.
  • Financial security and job stability.
  • Employee appreciation and recognition programs.
  • Leadership development opportunities, focusing on continuous improvement and technology solutions.


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