Knowledge Support Team Leader

5 days ago

Canberra, ACT, Australia beBeeLeadership Full time $110,000 - $140,000

Job Opportunity: As a Leadership Professional, you will oversee a team responsible for managing digital and physical records, providing technical support and guidance on complex scheme-related matters.

This role combines operational oversight with strategic focus on improving records management and knowledge support practices.

You will lead the team in delivering high-quality services, promoting a culture of learning and development, and contributing to broader business goals.

To succeed in this position, you must be a proactive leader with strong blend of empathy, resilience, and ability to work effectively with diverse teams.

Engage with various stakeholders, partner with the organization, and lead through change, taking initiative and managing detail-oriented tasks.

Key Responsibilities:

  • Lead Records and Knowledge Management teams to ensure efficient service delivery
  • Manage team performance and develop strategies for operational efficiency improvement
  • Support and provide guidance on escalated technical enquiries and coach direct reports on identifying solutions
  • Set expectations and deliver results supporting improved customer experience and engagement best practices
  • Drive improvements including automation, process streamlining, and customer-centred service delivery
  • Ensure compliance and risk requirements are met
  • Collaborate with stakeholders to assess and address current and future needs through data analysis and consultation
  • Establish productive relationships with direct reports, peers, and stakeholders to achieve high-quality outcomes

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