Client Services Coordinator

3 weeks ago


Harris Park, New South Wales, Australia Mercy Aged and Community Care Ltd Full time
About the Role

The Client Service Coordinator is a key position within our organisation, responsible for delivering exceptional care and support to our clients. This role requires a high level of communication and interpersonal skills, with the ability to build strong relationships with clients, families, and healthcare professionals.

Key Responsibilities
  • Provide effective coordination of client care services, ensuring seamless transitions and continuity of care.
  • Develop and maintain strong relationships with clients, families, and healthcare professionals to ensure optimal care outcomes.
  • Collaborate with the General Manager Client Services to develop and implement operational initiatives that drive business growth and improvement.
  • Contribute to the development and implementation of care plans that meet the unique needs of each client.
  • Provide education and support to clients and their families on care-related topics and services.
Requirements
  • Proven ability to communicate effectively with diverse stakeholders, including clients, families, and healthcare professionals.
  • Strong interpersonal and relationship-building skills, with the ability to build trust and rapport with clients and their families.
  • Ability to work collaboratively as part of a team, with a focus on delivering exceptional client outcomes.
  • High level of organisational and time management skills, with the ability to prioritise tasks and manage multiple projects simultaneously.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer

As a valued member of our team, you will have the opportunity to make a meaningful difference in the lives of our clients and their families. You will be part of a dynamic and supportive team that is passionate about delivering exceptional care and services. We offer a range of benefits, including professional development opportunities, flexible working arrangements, and a competitive salary package.

We are committed to creating a workplace culture that values diversity, inclusion, and respect. We welcome applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities, and cultural backgrounds.



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