Home Appliance Customer Advocate

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $70,000
Customer Service Specialist

This is an exciting opportunity to work as a Customer Service Specialist in our company.

Job Responsibilities:

  • Diagnose and troubleshoot customer inquiries regarding product issues.
  • Understand product parts, part numbers, and their correlation with specific products and issues.
  • Elevate complex cases to relevant technicians and management.
  • Ensure timely and efficient resolution of customer inquiries.
  • Offer exceptional customer service and support.

Key Requirements:

  • Prior experience in customer-facing roles within the home appliance industry.
  • Ability to clearly communicate troubleshooting solutions to customers before escalating issues.
  • Strong technical and mechanical aptitude.
  • A team-oriented individual who can grow collaboratively within the organization.
  • Detail-oriented and capable of multitasking in a fast-paced environment.

Benefits:

You will be working for a globally recognized company in the home appliance space. This role offers opportunities for growth and development within a close-knit and motivated team. You will have the confidence knowing you are backed by a global company with ongoing support, training, and resources from a visionary leadership team to maintain a long-term career journey.

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