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Operational Process Specialist
3 weeks ago
The Opportunity:
This role is focused on delivering key systems support, compliance and analysis to the legal teams and Business Services department. The successful candidate will be working within a supportive team environment, providing high-quality outcomes in a fast-paced environment.
The Job Responsibilities:
- Action incoming requests from the legal teams for assistance.
- Collect, audit and analyse data to identify efficiency improvement opportunities across operational revenue.
- Ensure initiatives led by the Commercial Operations team are completed in a timely manner, such as legislative, workflow or policy changes requiring updates to systems, precedents or processes.
- Provide guidance to the business on documented policies, procedures, and processes of the firm.
- Act as a mentor to junior members of the team, offering assistance and leading the Commercial Operations function in the absence of the Commercial Operations Manager.
- Understand drivers of business performance and the impact of Commercial Operations on enhancing financial performance.
- Assist the Finance team to monitor and document benefit realisation from process improvements or price reviews or cost recovery.
- Act as a champion of E-Portal systems by coordinating and administering Courts, Government and Matter Funding portals, costs agreement re-execution and rate compliance.
Requirements:
- A strong understanding of business compliance, process control and framework reviews.
- An organised approach and the ability to prioritise workload.
- Well-developed ability to work autonomously within a team environment to meet deadlines.
- Ability to work and contribute to a positive team focussed attitude, including the capability to deal with conflicting and confidential priorities.
- Practical problem-solving skills and a strong outcome focus, capable of attention to detail when reviewing large data sets and applying these datasets to expected process outcomes.
- A high level of proficiency with the Microsoft Office suite, specifically Excel.
- Knowledge and understanding of quality improvement and commitment to improving client care, staff engagement and participation.
- Well-developed verbal and written communication skills with the ability to communicate with impact across all levels of management.
Benefits:
- Opportunity to work in a fast-paced and dynamic environment.
- Chance to enhance process and compliance on a regular basis.
- Supportive team environment.
- Professional development opportunities.
We encourage applications from candidates who are passionate about delivering high-quality outcomes in a supportive team environment. If you have the necessary skills and qualifications, please submit your application.