Retail Operations Process Improvement Specialist

Join to apply for the Retail Operations Process Improvement Specialist role at Energy Bay.

Are you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for you

About Diamond Energy, An Energy Bay Brand

Energy Bay is rapidly expanding along the renewable energy value chain and across multiple geographies, with the goal of decarbonising industry. Established in 2016, Energy Bay offers specialised distributed renewable energy solutions to facilitate enterprise customers and property landlords through the energy transition. Founded on the values of innovation, value creation and social responsibility, Energy Bay is backed by impact capital from Australia's largest private financial sponsors, including Grok Ventures, Soletto and Skip Capital.

An exciting opportunity (Full-time role) for a proactive Retail Operation Process Improvement Specialist that can play a key part in driving operational excellence by identifying, analysing, and enhancing core business processes. Working closely with cross-functional teams, you will map workflows, uncover inefficiencies, and support the implementation of data-informed solutions that improve performance, ensure compliance, and elevate the customer experience.

Diamond Energy prides itself as a leading renewable energy, electricity retailer that is rated 5 stars in the Green Electricity Guide by Greenpeace and earned a CHOICE recommendation in 2023 We are dedicated to providing sustainable and clean energy solutions to our customers. As a growing company with big dreams, we offer an exceptional working environment where you can expand your experience and be part of a meaningful mission to create a greener and cleaner future.

To learn more about Diamond Energy, please visit https://diamondenergy.com.au/

Energy Bay has a distinctly unique, transparent, and constructive company culture. We are a team focused on maximising the scale and impact we create in the energy transition. We are seeking to build on our existing culture and create a diverse team with wide range personal and professional experience, with a long-term focus on execution and the highest standards of delivery.

Our Vision: Generating Change

Our Mission: Your partner in delivering decentralised net zero energy solutions

Our Values: Zero Harm | Enduring Solutions | Customer Driven | Trusted Partner

• Manage the end-to-end billing process for both mass market and off-market connections, including commercial and industrial (C&I) accounts.
• Play a key role in data collection and reporting, including development of weekly dashboards and periodic audits of products, tariffs, and customer records.
• Investigate and resolve billing exceptions through targeted analysis and ad-hoc problem-solving, driving continuous improvement across retail operations.
• Document and analyse current operational workflows (billing, onboarding, metering, support).
• Identify inefficiencies and standardisation opportunities using data analysis and reporting tools.
• Collaborate with cross-functional teams to resolve process pain points and implement practical solutions.
• Support process improvement initiatives and change management, including drafting procedures and training materials.
• Ensure operational compliance with industry regulations and proactively address risk areas.
• Contribute to system enhancements by identifying interface improvements, coordinating with development teams, and leading user acceptance testing (UAT).

• A minimum of 2 years\' experience in a Data Analyst, Reporting Analyst, or equivalent role within a highly regulated industry such as Energy, Utilities, Financial Services.
• Relevant tertiary qualifications in a professional field, such as STEM or Information Technology.
• Experience in data capture tools such as Excel, SQL, Power BI reporting and Python; analytical problem-solving highly regarded.
• Attention to detail and ability to manage tight deadlines and shifting priorities effectively.
• Strong initiative, proactive mindset, and ability to work independently.
• Excellent verbal and written communication skills; ability to convey complex information clearly and concisely.
• Robust process management skills with a focus on delivering measurable outcomes.
• Interest in the operation of the electricity market regulatory framework.
• Ability to work as part of a close-knit team in a dynamic and growing renewable energy-focused business.
• Understanding the basics of the Energy Industry value chain is preferred.

• We believe in responsibility and reward you for taking initiative.
• We're a successful, fast-growing company with an entrepreneurial vibe.
• We promote internally and offer development opportunities.
• Comprehensive training and mentorship from experienced professionals.
• New office location with panoramic views, close to Burnley train station.
• Great work culture—come and join our team

By joining our team, you'll be contributing to supporting renewable energy. Your work as a Retail Operations Process Improvement Specialist will directly impact our ability to help customers live greener and cleaner.

Energy Bay prides itself on being a diverse and an equal employment opportunity employer.