Technical IT Support Specialist

2 weeks ago

Canberra, ACT, Australia beBeeTechnical Full time $100,000 - $120,000
Job Title

An End User Support Specialist is needed to provide high-quality, user-focused IT support.

  • This role requires the successful applicant to be an Australian Citizen and to hold or be able to obtain an NV1 level security clearance.

About the Job

We are seeking a highly skilled professional to deliver advanced IT support across all user-facing services, including Service Desk triage, priority support, Tech Bar assistance, Microsoft 365 user technologies, and AV/meeting room support.

  • The ideal candidate will have experience supporting enterprise desktop and mobile platforms, with strong hands-on skills across Windows 10/11, Microsoft 365, and basic networking.

Main Responsibilities

Key Tasks:

  1. Provide advanced support across all user-facing IT services, including Service Desk triage, priority support, Tech Bar assistance, Microsoft 365 user technologies, and AV/meeting room support.
  2. Deploy, configure, patch, and support devices including desktops, laptops, AV systems, mobile phones, authentication devices, and peripherals.
  3. Support and maintain Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint; assist users with collaboration, access, and productivity tools.
  4. Mentor team members and help build capability across the team and customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to SOPs, knowledge base articles, and training materials.

Requirements

The ideal candidate will possess the following skills and qualifications:

  • Demonstrated expertise in Microsoft 365 user services, including Teams, Exchange Online, OneDrive, and SharePoint; experience supporting Microsoft Teams Rooms and AV technologies in meeting spaces.
  • Experience with management products such as Microsoft Endpoint Configuration Manager and Intune, including scripting or automation using scripts like PowerShell; familiarity with patch deployment and endpoint compliance.
  • ITIL v4 Foundation certified (or equivalent understanding), with proficiency in ITSM platforms such as Ivanti or ServiceNow; comfortable working within SLAs and contributing to service documentation.
  • Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions and supporting asset/configuration management activities.

What We Offer

We offer a range of benefits to our employees, including:

  • A commitment to making our recruitment process accessible.

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