Sales Coordinator
3 weeks ago
Job Summary: Ricoh is seeking a Sales Coordinator to support customers and sales teams throughout the sales process, enhancing sales productivity and customer satisfaction.
Ricoh is a world-leading provider of workplace technology, dedicated to improving work life by delivering better user experiences, optimized workflows, and digital infrastructure solutions. Our purpose is to shape the future of work and the sustainability of our world, harnessing the infinite potential of collective imagination.
As a Sales Coordinator, you will collaborate closely with Account Managers to improve sales productivity and customer service. You will interact directly with customers to provide high levels of customer service and timely issue resolution.
Key Responsibilities:
- Facilitate seamless communication between internal divisions to ensure smooth customer outcomes (Finance, Service Administration, IMACD, Sales, and Accounts)
- Coordinate activities and projects such as events and campaigns
- Assist the sales team in entering and maintaining customer and opportunity data and reporting using CE
- Support data gathering, collation, and documentation of audits and future state designs for customer proposals
- Create customer presentations, quotations, tenders, and proposals for the sales team
- Assist the sales team in entering and closing quotes and orders using the CPQ system
- Support the maintenance of price lists for specific customers and uploading and maintaining these into CPQ
- Interface with the centralized IMACD team on specific customer requirements and the progress of customer orders
- Assist in investigating and resolving customer billing, toner automation, meter reading, and service incident issues
- Perform general administrative tasks such as filing, recording, and distributing meeting minutes, travel requests, and others as required
Requirements:
- Experience working in a business-to-business sales environment
- A high level of computer skills, particularly with Microsoft Office
- Experience in dealing with customers, staff, and executives
Preferred Qualifications:
- Good communication skills, both written and verbal
- A self-starter, able to assume delegated responsibilities
- Problem-solving skills
Ricoh offers a range of benefits, including:
- Paid parental leave
- Purchased leave scheme
- Participation in our RedE recognition program
- Free income protection cover
- Wellness program
- Novated leasing
Employment Type: Permanent
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