CARE SPECIALIST
3 days ago
Job Overview
We are seeking a skilled Care Specialist to join our team. As a Care Specialist, you will be responsible for providing exceptional customer support and delivering personalized service to our members.
Key Responsibilities
- Respond to calls in a fast-paced contact center environment, offering timely and effective assistance.
- Resolve inquiries and complex issues using problem-solving skills and update member records.
- Deliver tailored service without relying on scripts, bringing your own personality to interactions while adhering to structured processes and performance metrics.
- Participate in training to gain the necessary skills and knowledge to excel in the role and contribute to a supportive team atmosphere.
Requirements
- Proficient computer skills with the ability to multitask while communicating with members over the phone.
- Capacity to work in a structured, busy environment with a focus on delivering outstanding customer service outcomes.
- Previous customer service experience and a demonstrated ability to provide exceptional results over the phone.
- Willingness to learn and develop new skills; motivated to achieve set goals and performance indicators.
- Flexible and positive work attitude.
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