Strategic IT Expert

3 days ago

Adelaide, South Australia beBeeExpert Full time $80,000 - $120,000

Job Overview:

The position of Strategic IT Expert plays a pivotal role in delivering advanced technical expertise and strategic guidance to clients. Leveraging deep industry experience and technical knowledge, this role involves understanding client environments and translating their needs into effective, scalable solutions.

Main Responsibilities:
  • Provide expert technical support and guidance to users and stakeholders, resolving complex issues across hardware, software, network, and multi-platform environments.
  • Engage in project-based activities, collaborating with cross-functional teams to drive business outcomes.
  • Act as a senior escalation point for high-impact or priority incidents, assessing severity, coordinating with internal teams or external vendors, and driving effective resolution.
  • Mentor and support junior engineers, offering technical direction and aligning their efforts with best practices and service delivery goals.
  • Promote and maintain a documentation-first culture by creating, reviewing, and improving technical documentation to ensure consistent knowledge sharing and enhance service quality.
  • Achieve accurate recording of support activities and time in relevant systems to support client reporting, resource planning, and profitability tracking.
  • Identify opportunities for continuous improvement across support processes, collaborating with stakeholders to streamline, automate, or optimize service delivery.
  • Nurture strong relationships with vendors and third-party providers to manage escalations and resolve infrastructure or application issues outside internal control.
  • Stay current with emerging technologies and industry trends to continuously develop technical expertise and contribute to innovation in IT support.
Key Skills and Qualifications:
  • Proven expertise in IT support and technical services
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a team environment
  • Familiarity with industry trends and emerging technologies
What We Offer:

A dynamic and supportive work environment that fosters growth and development. Opportunities for professional growth and career advancement.

A competitive compensation package, including benefits and bonuses.

A comprehensive training program to enhance technical skills and knowledge.

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