Reservations Expert

7 days ago


Melbourne, Victoria, Australia beBeeMultitasking Full time $52,000 - $67,000

Job Summary

The successful candidate will be responsible for handling and processing reservations and inquiries from all booking channels. They will have previous experience in a Reservations Agent role, knowledge of the Opera PMS system, exceptional attention to detail, excellent verbal and written communication skills, and ability to multitask and work productively in a busy environment.

Key Responsibilities

  • Handling and processing reservations and inquiries from all booking channels
  • Pre-arrival check to ensure guest history is linked and relevant booking information is updated
  • Follow up on No-Shows and late cancellations and process charges appropriately
  • Closely communicate with customer contact centers to ensure a seamless guest experience
  • Work closely with other members of the Reservations team to generate incremental revenue via upselling, promoting hotel food and beverage venues and other hotel services and amenities

Requirements

  • Previous experience in a Reservations Agent role
  • Knowledge of the Opera PMS system
  • Exceptional attention to detail
  • Excellent verbal and written communication skills and interpersonal skills
  • Ability to multitask and work productively in a busy environment

About Us

Our organization is committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.


  • Reservations Expert

    1 week ago


    Melbourne, Victoria, Australia beBeeReservation Full time $45,000 - $65,000

    **Reservations Agent - Hotel Opportunity**Hotel Indigo and Holiday Inn are transforming the Melbourne CBD into a vibrant retail and holiday destination.The redevelopment of 'Melbourne Walk' Arcade will see IHG's first dual-branded hotel project in Australia, combining the boutique charm of Hotel Indigo with the modern comfort of Holiday Inn.As a Reservations...


  • Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000

    Are you a customer service expert looking for a new challenge? Look no further than this exciting opportunity as a Reservations Agent!We are seeking a highly motivated and organized individual to join our team at our boutique style upscale hotel in the heart of Melbourne. As a Reservations Agent, you will be responsible for managing reservations efficiently,...


  • Melbourne, Victoria, Australia beBeeCustomer Full time $40,000 - $70,000

    Job Opportunity">This is an exciting opportunity to work in a dynamic hotel environment where you'll play a key role in managing reservations and delivering exceptional service.">About The Role">As a Reservations Agent, you will be the first point of contact for guests, managing room inquiries, bookings, confirmations, and cancellations. You'll also assist...


  • Melbourne, Victoria, Australia beBeeReservations Full time $40,000 - $60,000

    Job DescriptionWe are seeking a highly skilled Reservation Agent to join our team.This role involves handling all incoming calls, redirecting them to the appropriate departments and analysing guest requests to tailor them to their needs.You will be responsible for managing hotel outlet reservations and guest orders, assisting with bookings and delivering...


  • Melbourne, Victoria, Australia beBeeReservation Full time $50,000 - $85,000

    Job SummaryWe are seeking an exceptional Reservation Supervisor to join our team.The ideal candidate will have excellent communication skills, be a team player, and possess a creative problem-solving approach. Additionally, they should be expert in using Opera System.The successful candidate will be responsible for overseeing accuracy of room blocks,...


  • Melbourne, Victoria, Australia beBeereservation Full time $60,000 - $80,000

    We are seeking a highly motivated Reservations Coordinator to join our dynamic team at Pan Pacific Melbourne.The ideal candidate will have excellent communication skills, attention to detail, and a passion for delivering exceptional customer service.Key Responsibilities:Become an expert in our hotel's room inventory, rates, and availabilityProvide accurate...


  • Melbourne, Victoria, Australia beBeeSupervisor Full time $90,000 - $120,000

    Group Reservations SupervisorWe are seeking a Group Reservations/Guest Services Supervisor to join our organization. The successful candidate will oversee the accuracy of room blocks, reservations, and group market codes, while implementing Reservations procedures according to industry standards.Process all reservation requests, changes, and cancellations...


  • Melbourne, Victoria, Australia beBeeActuary Full time $90,000 - $120,000

    Job OverviewWe are seeking a skilled Actuary to support our Regional Reserving Team in APAC. The successful candidate will work closely with the team to achieve goals and deliver on strategic initiatives.The Actuary will be responsible for providing actuarial advice to business functions including profit centers, underwriting, finance, and risk management....


  • Melbourne, Victoria, Australia beBeeCustomerExperience Full time $45,000 - $85,000

    Enhance your career with a role that offers growth opportunities and empowers you to deliver exceptional customer experiences.As a reservations expert, you will be responsible for managing hotel outlet reservations, guest orders, and bookings. You will also handle incoming calls, analyze guest requests, and coordinate with other departments to deliver...


  • Melbourne, Victoria, Australia beBeeHospitality Full time $60,000 - $80,000

    **Job Opportunity at Iconic Hotel Arcade**Located in Melbourne's vibrant CBD, a landmark retail and holiday destination is emerging. The redevelopment of the 'Melbourne Walk' Arcade will soon see a dual-branded hotel project come to life.**Unique Hospitality Experience**This project combines the boutique charm of Hotel Indigo with the modern comfort of...