Hotel Reservation Expert

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $40,000 - $70,000

Job Opportunity

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This is an exciting opportunity to work in a dynamic hotel environment where you'll play a key role in managing reservations and delivering exceptional service.

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About The Role

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As a Reservations Agent, you will be the first point of contact for guests, managing room inquiries, bookings, confirmations, and cancellations. You'll also assist with yield management to maximise occupancy and revenue while ensuring a personalised and seamless guest experience.

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Key Responsibilities

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  • Handle all incoming reservations enquiries in a timely and professional manner, ensuring calls are answered in line with brand standards.">
  • Efficiently and accurately process reservations, including special requests, while updating guest records in the system.">
  • Proactively up-sell rooms, packages, and promotions to maximise revenue opportunities.">
  • Provide up-to-date and detailed information on hotel facilities, services, special offers, and promotions.">
  • Build strong guest relationships by tailoring recommendations and using guest history to enhance their stay.">
  • Maintain effective communication and positive working relationships across all hotel departments.">
  • Assist with overflow calls and support front office operations when required.">
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Job Requirements

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To be successful in this role, you will need excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You should have a passion for hospitality and customer service, with a keen eye for detail and the ability to multitask efficiently.

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What We Offer

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We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth. Our team is committed to providing exceptional service to our guests, and we are looking for like-minded individuals who share our vision and values.

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How to Apply

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If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please submit your application. We look forward to hearing from you

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