Front Desk Representative

3 days ago

Werribee, Victoria, Australia Lancemore Hotel Group Full time

Accommodation Coordinator Job Description

The Lancemore Mansion hotel is seeking a skilled Accommodation Coordinator to join our team. As an Accommodation Coordinator, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.

Main Responsibilities:

  • Portage of guest luggage to and from suites.
  • Assist reservation enquiries with rates, availability, packages and facilities and services we have to offer.
  • Checks guests in and out of the Property accurately and in a timely manner.
  • Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times.
  • Handles guest enquiries and provides information on local attractions and gives directions as required.
  • Answers all telephone calls within three rings in a professional friendly manner.
  • Informs guests of all facilities and services available in the Property.
  • Sets up guest accounts accurately.
  • Reconciles cashier floats at the completion of each shift maintaining an accurate float.
  • Documents all transactions and alterations to accounts & reservations.
  • Communicate with Team Members on the following shift in order to ensure continuity of service.
  • Communicate guest requests & issues to appropriate departments promptly and efficiently.
  • Ensures special requests are actioned appropriately and timely.
  • Maintains the cleanliness and the presentation of the front desk at all times.
  • Collects payment of accounts and issues receipts accordingly.
  • Maintains dress and grooming standards at all times.
  • Poolside service of drinks, clearing poolside area of wet towels and neatening sun lounges in pool areas and beachfront etc when required.
  • Carries out any additional duties assigned by the Front Office Manager or management team.

About You:

  • Passionate about delivering exceptional guest satisfaction.
  • Be part of a team with exceptional employee engagement.
  • Knowledge of a hotel's front office administrative duties – including the administration of reservations, cash handling and reception duties is a distinct advantage.
  • Commitment with flexibility to work mornings, evenings, weekends and public holidays.
  • Proactive and positive focus with a passion for the hotel hospitality industry.

About Us:
Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

  • Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award-winning wines.
  • We are rapidly expanding across Australia and are unique in being a family-owned company that combines the head of a large operation with the heart of a family company.
  • You will be joining a high-performing workplace that believes in developing new talent and empowering people to drive their own results.
  • We value our people and, as such, offer career progression, generous staff discounts, company-wide incentives and team social activities.

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