Front Desk Representative

1 month ago

Werribee, Victoria, Australia Lancemore Hotel Group Full time

About the Role:

The Lancemore Mansion Hotel Werribee Park is seeking a skilled and friendly Guest Services Agent to join our team. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:

  • Portage of guest luggage to and from suites.
  • Assist reservation enquiries with rates, availability, packages and facilities and services we have to offer.
  • Checks guests in and out of the Property accurately and in a timely manner.
  • Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times.
  • Handles guest enquiries and provides information on local attractions and gives directions as required.
  • Answers all telephone calls within three rings in a professional friendly manner.
  • Informs guests of all facilities and services available in the Property.
  • Sets up guest accounts accurately.
  • Reconciles cashier floats at the completion of each shift maintaining an accurate float.
  • Documents all transactions and alterations to accounts & reservations.
  • Communicate with Team Members on the following shift in order to ensure continuity of service.
  • Communicate guest requests & issues to appropriate departments promptly and efficiently.
  • Ensures special requests are actioned appropriately and timely.
  • Maintains the cleanliness and the presentation of the front desk at all times.
  • Collects payment of accounts and issues receipts accordingly.
  • Maintains dress and grooming standards at all times
  • Poolside service of drinks, clearing poolside area of wet towels and neatening sun lounges in pool areas and beachfront etc when required.
  • Carries out any additional duties assigned by the Front Office Manager or management team.

About You:

We are looking for a passionate and proactive individual who is committed to delivering exceptional guest satisfaction. If you have a positive focus, a passion for the hotel hospitality industry, and a commitment to flexibility, we encourage you to apply.

About Us:

The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities. Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award-winning wine. We value our people and offer career progression, generous staff discounts, company-wide incentives and team social activities.

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