Guest Services Agent

2 months ago

Werribee, Australia Lancemore Hotel Group Full time

**Be part of our fun, supportive team**:

- ** Competitive salary, excellent work conditions and employee discounts**:

- ** Casual Role**

The Lancemore Mansion hotel is looking for friendly and well
presented Team Member who will fit into our culture of delivering outstanding
customer service. Currently we are looking for a casual position representing the
guest service team

**ABOUT THE ROLE**:

- Portage of guest luggage to and from suites.
- Assist reservation enquiries with rates, availability, packages and facilities and
services we have to offer.
- Checks guests in and out of the Property accurately and in a timely manner.
- Greets all guests that come into contact with Guest Relations ensuring that the
guest name is used at all times.
- Handles guest enquiries and provides information on local attractions and gives
directions as required.
- Answers all telephone calls within three rings in a professional friendly manner.
- Informs guests of all facilities and services available in the Property.
- Sets up guest accounts accurately.
- Reconciles cashier floats at the completion of each shift maintaining an
accurate float.
- Documents all transactions and alterations to accounts & reservations.
- Communicate with Team Members on the following shift in order to ensure
continuity of service.
- Communicate guest requests & issues to appropriate departments promptly
and efficiently.
- Ensures special requests are actioned appropriately and timely.
- Maintains the cleanliness and the presentation of the front desk at all times.
- Collects payment of accounts and issues receipts accordingly.
- Maintains dress and grooming standards at all times
- Poolside service of drinks, clearing poolside area of wet towels and neatening
sun lounges in pool areas and beachfront etc when required.
- Carries out any additional duties assigned by the Front Office Manager or
management team.
- Live theMansion Werribee Park culture of striving to exceed our guests expectations at all
times and having the "Yes We Can" attitude

**ABOUT YOU**:

- Passionate about delivering exceptional guest satisfaction
- Be part of a team with exceptional employee engagement
- Knowledge of a hotel's front office administrative duties - including the
administration of reservations, cash handling and reception duties is a distinct
advantage.
- Commitment with flexibility to work mornings, evenings, weekends and public
holidays
- Proactive and positive focus with a passion for the hotel hospitality industry

**ABOUT US**:
Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle
brand and pioneer in boutique hotels and residential conference facilities.
- Our hotels offer boutique accommodation, conferences & meetings, weddings
& events, wellness spas, critically acclaimed restaurants and an award winning
wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
- We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

If you are a talented, passionate and performance driven individual wanting to enjoy
your career within an established boutique hotel brand and supportive team, then...

CLICK THE **'APPLY**' BUTTON OR

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

**Follow us on **LinkedIn

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