Platform Growth Strategist

2 days ago

Melbourne, Victoria, Australia beBeePlatform Full time $100,000 - $140,000

We are seeking a seasoned professional to take on the role of Platform Success Manager. This highly rewarding position offers the opportunity to drive customer success by aligning platform capabilities with strategic goals and ensuring measurable business outcomes.

 

As a Platform Success Manager, you will serve as a trusted advisor and partner to enterprise customers, leveraging your business acumen and technical understanding to ensure effective platform adoption and operational alignment. Your mission is to drive customer success by:

  • Building and maintaining strong relationships with stakeholders, product owners, executive sponsors, and internal customer success teams
  • Navigating internal dynamics and fostering collaboration across regions with competing priorities
  • Conducting strategic planning and regular business reviews to align platform usage with customers' evolving goals
  • Driving value realization by linking platform capabilities to measurable business outcomes

 

Required Skills and Qualifications

To succeed in this role, you will need:

  • Experience in customer success, platform consulting, or strategic account management with enterprise SaaS/PaaS platforms
  • Proven ability to lead through influence and navigate complex internal and customer landscapes
  • Business acumen and execution experience in regulated, data-driven industries (banking, insurance, telecom)
  • Practical exposure to AI/ML concepts, especially focused language models, transaction analytics, or decisioning systems
  • Familiarity with cloud-native platforms (AWS, Azure, GCP), APIs, and platform health metrics
  • Excellent communication, facilitation, and stakeholder management skills
  • Bachelor's degree in Business, Information Systems, Computer Science, or related fields

 

This is an exciting opportunity to join our team and contribute to the growth and success of our customers. If you are a motivated and results-driven professional looking for a challenging and rewarding role, please submit your application.

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