UX Innovation Strategist

Job Overview

At a leading enterprise software company, our technology makes the world work for everyone. Our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

As a UX Design Strategist, you will be part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. You will thrive in a fluid work environment, and be a self-motivated partner, leader, and hands-on maker.

You will enjoy a highly collaborative team environment, working across a variety of industries, and synthesise diverse perspectives to create innovative solutions that drive business impact.

The Workflow Design Studio

The Workflow Design Studio reimagines customer experiences to drive innovation. The Studio is a specialized team of Service Designers, Developers, and Architects practicing Design Thinking who work with our customers and colleagues during the pre-sales process to co-create innovative solutions to key business challenges.

Following a human-centered approach to innovation, the Studio draws from the diverse skill sets of each member to integrate the needs of people, the possibilities of technology, and the requirements for business success.

Your Role

Your sweet spot is the intersection of human needs and business impact. As a UX Design Strategist, you will plan, facilitate, and co-deliver design thinking-led workshops with customers and delivery partners. You will also prepare and lead end-to-end engagements, organizing clients and team members with structured plans.

You will articulate and logically communicate concepts with technical and non-technical audiences, co-create future state solutions with customers and colleagues, and transform co-created future state narrative design into an experience.

Key Responsibilities

- Planning, facilitating, and co-delivering design thinking-led workshops with customers (participants range from end-users to C-level) and delivery partners

- Prepare, lead end-to-end engagements, organizing clients, team members with structured plans

- Articulate and logically communicate concepts with technical and non-technical audiences

- Co-create future state solutions with customers and colleagues

- Transform co-created future state narrative design into an experience, enhance and refine through validation of design concepts

- Design impactful ways of relating ideas and concepts to executive audiences

- Synthesize, collaborate to create and publish engagement stories, artefacts to share with the wider community and product teams

- Share the engagement stories to drive awareness and demand

- Thought lead, continually improve our human-centered design methods and processes

Requirements

- 8+ years of Service Design experience with the ability to envision and inspire holistic customer-centric solutions

- Comfort and ease in customer-facing meetings (pitching and planning sessions) and workshops (facilitating)

- Experience in conceptualisation, design strategy, UX, and art direction of prototypes

- Command of design basics: readability, iconography, colour, and spatial relationships

- Familiarity with collaboration, design, and prototyping tools such as Miro, Sketch, InVision, Figma, Adobe Photoshop, and Adobe Illustrator

- Solid project management skills and collaborates well with diverse disciplines in a dynamic environment

- Strong storytelling and communication design skills

Nice to Have

- Experience working in or with enterprise customers

- Experience working on consumer digital products

- Product/business strategy

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, or nationality.