Customer Experience Lead

4 weeks ago

Southbank, Victoria, Australia ENGIE Full time
About the Role

We are seeking a highly skilled Customer Experience Lead to join our team at ENGIE. As a key member of our CX team, you will be responsible for delivering exceptional customer experiences across multiple channels.

Key Responsibilities
  • Develop and implement a comprehensive Voice of Customer program to drive customer excellence and continuous improvement.
  • Lead the development of customer journey maps to inform decision-making and drive business outcomes.
  • Collaborate with cross-functional teams to drive insight-to-action and deliver ROI from CX investments.
  • Develop and maintain relationships with key stakeholders to ensure alignment and effective communication.
  • Provide analytical and strategic insights to inform business decisions and drive growth.
About You
  • Proven experience in customer experience, voice of customer, or a related field.
  • Strong analytical and problem-solving skills, with the ability to synthesize complex data and insights.
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Results-driven and action-oriented, with a focus on delivering high-quality outcomes.
What We Offer

At ENGIE, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to creating a diverse and inclusive workplace, where everyone has the opportunity to thrive.

We are an equal opportunity employer, and we welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.

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