Client Experience Specialist

3 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $75,000 - $85,000
Job Title: Client Services Support Officer

This is a unique opportunity to be part of a dynamic business environment, supporting clients and teams that are committed to making a positive impact.

About the Opportunity
  • The role involves serving as the primary point of contact for referral partners and clients when the Business Development Manager (BDM) is unavailable.
  • Efficiently manage and resolve client inquiries via phone and email with a professional and customer-focused approach.
  • Maintain accurate records and data in Microsoft Dynamics, ensuring seamless communication and collaboration across teams.
  • Develop tailored reports and insights using Garradin, providing valuable insights to inform business decisions.
  • Prepare materials and documentation to support BDM meetings, travel, and events, ensuring timely and effective communication.
  • Follow up on meetings to ensure outcomes and next steps are completed, driving results-oriented initiatives.
  • Coordinate client onboarding, check-ins, and training sessions via phone or video, fostering strong relationships and delivering exceptional customer experiences.
  • Maintain and update client support documentation, guides, and training logs, ensuring consistency and accuracy.
About You
  • You bring calm, structure, and proactive thinking to fast-paced environments, demonstrating adaptability and resilience.
  • You take ownership of tasks and deliver results with care and attention to detail, consistently meeting deadlines and expectations.
  • You excel in independent work and supporting dynamic teams, showcasing your ability to collaborate and communicate effectively.
Key Requirements
  • Calm and structured approach to problem-solving
  • Excellent communication and interpersonal skills
  • Able to work independently and collaboratively
  • Proactive and result-driven mindset
  • Familiarity with CRM software and reporting tools
We Offer
  • A dynamic and supportive work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package
  • A collaborative and inclusive team culture

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