Client Experience Analyst

3 weeks ago

Melbourne, Victoria, Australia Slater and Gordon Lawyers Full time

Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.

What are we looking for?

As aClient Experience Analyst, you will play a critical role in supporting the Client Experience Lead with analysing client feedback, identifying pain points and working cross-functionally to improve the overall client experience.

Your insights will directly impact how we improve the service we provide to our clients. Your responsibilities will include:

  • Support client centric initiatives to improve service delivery, satisfaction and client retention
  • Understanding of Voice of Client program including client satisfaction drivers and pain points across the client journey
  • Analysis of our end-to-end client journey to drive improvements in service delivery for our clients
  • Support the implementation of programs to uplift pain points and current processes across all client touchpoints
  • Support research and insights program, including interviews, journey mapping, surveys, and usability testing to generate actionable insights
  • Contribute to strategic initiatives aimed at improving satisfaction, retention, and advocacy
  • Collaborate with cross-functional teams to educate and promote a shared understanding of client centricity by using data and client insights.
What will you bring?

To besuccessful in this role you will bring:

  • A passion fordelivering outstanding client experiences and a deep empathy for the clientexperience
  • Experience in clientexperience, business analytics or a related field
  • Strong analytical andproblem-solving skills
  • Excellentcommunication and storytelling abilities
  • Experience withcustomer feedback platforms
  • Ability tomap, design and improve end-to-end service experiences across channels, systemsand touchpoints.
What next?

If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.

To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process.

Acknowledgement of Country Slater and Gordonacknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

Diversity + Inclusion Slater and Gordonis committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.We understandthat everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.

#J-18808-Ljbffr

  • Client Experience Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Slater and Gordon Lawyers Full time

    Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We...

  • Client Operational Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Iress Limited Full time

    See yourself being part of a large, transformational change? This could be the role for youAt Iress, we make things happenWe believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people...

  • Client Operations Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Iress Full time

    Client Operations Analyst - Superannuation**See yourself being part of a large, transformational change? This could be the role for you****At Iress, we make things happen**We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next...

  • Client Operations Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Iress Limited Full time

    See yourself being part of a large, transformational change? This could be the role for youAt Iress, we make things happenWe believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people...

  • Client Operational Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Iress Limited Full time

    See yourself being part of a large, transformational change? This could be the role for youAt Iress, we make things happenWe believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people...

  • Onboarding Client Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeBusinessAnalyst Full time $75,000 - $90,000

    Business Analyst RoleWe are seeking a skilled Business Analyst to join our Onboarding team within the CFD trading platform Product team. The successful candidate will play a key role in shaping the end-to-end client onboarding experience, ensuring it is seamless and compliant.The Business Analyst will work closely with Product Managers, UX Designers,...

  • Business Process Analyst

    2 weeks ago

    Melbourne, Victoria, Australia beBeeBusiness Full time $90,000 - $120,000

    About This RoleWe are seeking a highly skilled Onboarding Business Analyst to join our CFD trading platform Product team. This is an exciting opportunity to shape the end-to-end client onboarding experience and directly impact client acquisition and growth by making onboarding smoother, faster, and more engaging.

  • Customer Experience Analyst

    1 week ago

    Melbourne, Victoria, Australia beBeeMystery Full time $2,000 - $6,500

    Job DescriptionWe are seeking a Customer Experience Analyst to join our team of mystery shoppers. As a Customer Experience Analyst, you will play a vital role in shaping the customer experience for businesses by conducting mystery shopping assignments.The Position:You will help businesses measure their customer service and identify areas for improvement...

  • Associate Analyst, Client Technologies

    1 week ago

    Melbourne, Victoria, Australia Pall Full time

    Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.The **Associate Analyst, Client Technologies **is responsible for delivering a high standard of IT services to enable the organization in sustainable growth and competitiveness in the...

  • Analyst, Client Management

    2 weeks ago

    Melbourne, Victoria, Australia Nab - National Australia Bank Full time

    **Build your career within Corporate & Institutional Banking**:- **Bring your portfolio management & administration skills to a new team**:- **Support a diverse portfolio of VIC Corporate & Institutional clients**:- **Grow and develop your skills**We have an opportunity to join a new team in Client Management & Execution (CME) We are looking for passionate,...