Experience Enhancer

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $79,999 - $124,999

The Voice of Customer role plays a vital part in our organization. We listen to customers' experiences and work together with various teams to improve them.

This position supports the Voice of Customer operations, ensuring smooth program workflows and timely insights delivery.

Responsibilities include data extraction, insights generation, reporting, and stakeholder engagement.

Duties also include managing the transition to our enhanced Voice of Customer program by gathering requirements and coordinating with data, technology, and business teams.

We are looking for a skilled business analyst who is passionate about improving customer experience.

The ideal candidate will have 3+ years of professional experience within a customer reporting function, preferably in Financial Services or management consulting.

Project management experience, particularly requirements gathering and implementation planning, is essential.

Data extraction and analysis experience, as well as strong experience with survey/market research platforms, are required.

Numerate, self-motivated, high attention to detail, adaptable, and with a positive attitude are key qualities we look for.

The selected candidate will be responsible for analysing survey results and presenting insights with graphs and statistics.

Maintaining and improving experience measurement surveys is also an important aspect of this role.

We value evidence-based decision making and clear, simple metrics.

AustralianSuper offers a range of benefits including generous leave entitlements, ongoing learning and coaching, and career opportunities across our global organisation.

We support our diverse workforce in an inclusive and embracing environment.

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