Service Desk Team Lead CIO Services
3 days ago
We are seeking an experienced and dedicated Service Desk Team Lead to oversee our interstate first level support team of Service Desk Analysts.
This role is responsible for ensuring exceptional service delivery to our Asia Pacific Staff, Program Teams, and Executive Leadership.
The selected candidate will be responsible for leading and managing the Service Desk team remotely and in person, training and mentoring service desk staff, collaborating with project managers on key initiatives, and handling tickets, requests, calls, webchats, and walk-ins as necessary.
The ideal candidate will have a mixture of technical and leadership experience within the service desk environment, with a comprehensive understanding of ITIL frameworks, knowledge of WIFI, VPN, software applications, and hardware, and experience with the M365 productivity tool suite.
The Service Desk Team Lead will be responsible for developing and enforcing service desk policies and best practices, managing the creation and update of Knowledge Base Articles, providing reports for business areas as required, reviewing trends and helping implement productivity gains, and performing asset management duties.
The successful candidate will be an Australian Citizen with the ability to hold and AGSVA Baseline Security Clearance at a minimum.
About LeidosLeidos is a Fortune 500 Technology, Engineering, and Science Solutions and Services leader. We have a local workforce of around 2,000, of which 85% hold a government security clearance, and we have one of the largest security-cleared workforces in Australia.
We are committed to creating a truly inclusive workplace and welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities and age groups.
We are a trusted partner to the Australian Government, including the Department of Defence, and have delivered some of the most complex software and systems integration projects in Australia.
What You'll LoveYou will be valued, included and supported. So if you are open-minded and keen to Be the difference, we look forward to welcoming you.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
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