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Service Desk Officer
2 months ago
Service Desk Officer
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We are seeking an experienced Service Desk Officer to provide technical support for a range of IT issues. The successful candidate will serve as the initial point of contact for internal staff and partners, providing prompt and courteous service.
Responsibilities:
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* Log and track service requests and incidents using the Jira ticketing system
* Provide technical support for hardware, software, and network problems
* Process and manage service requests, including user account creation, access management, and software installations
Requirements:
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* Prior experience in a customer service or technical support role
* Basic to Intermediate understanding of IT systems, hardware, and software
* Microsoft Windows, SQL, Exchange, SharePoint, SCCM Microsoft 365 Services, Microsoft Azure
If you have a passion for delivering exceptional customer service and technical support, we encourage you to apply for this exciting opportunity.
