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EOI Service Desk Specialist
2 months ago
Job Summary: We are seeking a highly skilled Service Desk Agent to join our team at Kirra Services. As a Service Desk Agent, you will be responsible for providing specialized technical support to our clients from a central location.
Key Responsibilities:
- Provide escalated technical support via telephone or email.
- Negotiate solution implementation timeframes with users and update them on progress.
- Identify complex technical issues for escalation to senior staff or external vendors.
- Log and access technical solutions within a database and document communications.
- Develop and maintain specialist knowledge in supported products.
- Ensure a safe working environment and report incidents or hazards.
Requirements:
- Broad understanding of common desktop applications, systems administration, and network engineering.
- Strong understanding of our technical environment and operating platforms.
- High-level specialist knowledge of supported products.
- 1-2 years' relevant Technical Support experience.
Preferred Qualifications:
- Tertiary qualifications and professional certifications such as MCP, MCSE.
What We Offer:
We are committed to providing a supportive and inclusive work environment. If you are a motivated and experienced Service Desk Agent looking for a new challenge, please apply for this exciting opportunity.
