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Senior Service Desk Manager
2 months ago
We are seeking an experienced Lead Service Desk Engineer to join our Managed Services team in Canberra, Australia. This is a permanent position with a competitive salary of $130,000 per annum.
About the Role:
- Act as a technical escalation point for Service Desk Engineers, both locally and nationwide
- Lead, mentor, and train Level 1 and 2 Engineers
- Provide technical guidance and expertise across Cloud, EUC, Systems, Networking, and Infrastructure
- Maintain and improve operational documentation and processes
- Assist with projects where required
- Oversee the quality of service in accordance with SLAs
Requirements:
- 5+ years of experience in IT Support
- Proven experience leading/mentoring engineers
- Previous experience in an MSP environment is highly regarded
- Highly motivated for leadership
- Strong technical experience in M365 stack (O365, Teams, SharePoint, Intune)
- Previous experience working within Azure environments
- Experience managing and supporting VMWare or Hyper-V
- Experience with routers, switches, and firewalls (desirable)
- Industry certifications highly regarded
- Excellent communication and interpersonal skills
What You Will Gain:
- A pathway into management
- Opportunities for professional growth and development
- A dynamic and supportive work environment
Apply Now:
For a confidential chat, please apply through our website. We look forward to hearing from you.
