Payment Services Liaison

2 weeks ago

Sydney, New South Wales, Australia beBeePayment Full time $80,000 - $90,000
Job Title: Payment Support Specialist

The role of a Payment Support Specialist is pivotal in the Client Accounts Admin Team, working closely with clients, providers, and funding organisations to resolve payment-related issues.

Key Responsibilities:

  • Resolve problems related to claiming payments through NDIS/HCP funding.
  • Process incoming communications concerning invoicing.
  • Build and maintain relationships with stakeholders across the Disability and Aged Care sectors.
  • Maintain accurate records and updates in Salesforce.
  • Provide support across multiple roles within Finance when required.
  • Carefully assign and allocate receipts to customer invoices across various payment methods.
  • Reconcile bank accounts daily and actively address & resolve any unreconciled amounts.
  • Daily processing of customer direct debits, credit card payments and other banking transactions.
  • Support customers with complex and escalated payment issues and disputes via email and phone.

Requirements:

  • At least 2 years experience in either Accounts Receivable, NDIS Plan Management, Support Coordination or the Disability sector (with exposure to payments).
  • Knowledge of NDIS funding would be beneficial.
  • Intermediate Excel skills are advantageous.
  • Exceptional problem solving skills.
  • Able to handle escalations efficiently and empathetically.
  • Excellent Customer Service and Communication skills.
  • Ability to build exceptional relationships with customers, colleagues and Disability/Aged Care Providers.

Why This Role Matters:

This position plays a vital part in ensuring seamless payment processes for our clients. If you're passionate about delivering exceptional customer service and have a knack for resolving complex issues, this could be your ideal opportunity.

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