Personal Injury Claim Specialist

7 days ago

Newcastle, New South Wales, Australia beBeeNegotiator Full time $85,000 - $100,000
Job Opportunity:

This role involves managing a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.

About the Role:
  • This is a 12-month contract position offering a flexible hybrid working model after training.
Key Responsibilities:
  • Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
  • Employ strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
  • Collaborate with internal support and external stakeholders for timely and proactive Case Management.
  • Provide top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.
Requirements:
  • Experience in Workers Compensation claims, portfolio claims management, or call centre operations.
  • A background in Psychology would be highly desirable.
  • Demonstrate excellent customer service skills in a high-volume work environment.
  • Negotiation Skills: Ability to interpret complex information and negotiate effectively with various stakeholders.
  • Resilience: Exhibit a high level of resilience and ability to manage complex, sensitive, and challenging matters.
What We Offer:
  • Employee discounts and rewards - exclusive offers on retailers.
  • Study support for eligible employees.
  • Parental Leave: All permanent employees who are primary carers are offered parental leave.
  • Wellness initiatives to promote employee health and wellbeing.

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