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Operations Manager

1 month ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

About Echo Entertainment Group

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Echo Entertainment Group is a leading entertainment and hospitality company, committed to delivering exceptional experiences for our guests and creating opportunities for our team members.

We are seeking an experienced Operations Manager - Night Shift to join our team at The Star Brisbane, a luxury resort located in the heart of the Queen's Wharf precinct.

The successful candidate will lead the night shift operations, inspiring the team to deliver first-class service and create memorable guest moments. With a strong focus on leadership and teamwork, this role will play a critical part in shaping the success of our hotel operations.

Key Responsibilities:

  • Lead the night shift team, ensuring seamless execution of operations and delivery of exceptional guest experiences
  • Develop and implement strategies to improve efficiency, productivity, and customer satisfaction
  • Maintain accurate records, including guest and financial details
  • Foster a positive working relationship across all departments

Requirements:

  • Prior experience in hotel management, preferably in a leadership role
  • Strong knowledge of Opera PMS system and ability to utilize it effectively
  • Degree in Hospitality Management or related field advantageous
  • Excellent organizational, communication, and problem-solving skills

Benefits:

  • A competitive salary package, estimated around $80,000 per annum, based on industry standards and location
  • Complimentary buffet meal on every shift
  • Discounted parking available in the city
  • 30% Discounts across award-winning restaurants and accommodation
  • An organization that values diversity, teamwork, and being your best self
  • Supportive leadership team
  • Paid parental leave from Day 1, secondary carer's leave also on offer
  • Mental health and wellbeing services
  • Endless career growth and opportunities to learn and develop your career

About This Role

This is a fantastic opportunity to take your career to the next level, working with a dynamic and passionate team. As a key member of our operations team, you will have the chance to shape the future of our hotel operations and make a real impact on our guests' experiences.

How to Apply

To be considered for this exciting opportunity, please submit your application, including your resume and cover letter, through our online portal. We look forward to hearing from you.