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Financial Experience Specialist
3 weeks ago
About Us
">We're shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.
">About The Role
">You'll play a key role in helping customers achieve their financial goals. As a Banking Consultant, you'll provide a seamless customer experience through transaction activities, needs-based conversations, and educating them on digital solutions.
">Key responsibilities include:
">- ">
- Meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.">
- Being part of a collaborative team and acting as a role model and peer coach to deliver the best possible customer experience.">
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.">
- Actively participate in and support bank programs and initiatives.">
- Take responsibility to 'know your customer' from a risk perspective.">
- Ensure compliance with policies and procedures.">
What You Bring
">To be successful in this role, you'll ideally bring:
">- ">
- Exceptional customer focus - retail experience is an advantage.">
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.">
- Ability to multi-task and highly adaptable to change and ambiguity.">
- Willingness to work in a collaborative team environment.">
- Solid understanding of compliance.">
- Excellent communication and interpersonal skills.">
Why Join Us
">You'll have the opportunity to do meaningful work that will shape a world where people and communities thrive. Our company offers flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services.
">We celebrate the diversity of our people and the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
">This role offers opportunities for growth and development. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.
"],