Injury Management Specialist

3 weeks ago


Tamworth, New South Wales, Australia WorkFocus NSW Full time
About the Role

We are seeking an experienced Injury Management Specialist to join our Regional WorkFocus team in NSW. As a key member of our team, you will play a vital role in delivering high-quality services to our customers and implementing Service Agreements that meet their specific needs.

Key Responsibilities
  • Maintain high-quality services across our customer base, adhering to Service Level Agreements (SLAs) regarding rates, costs, and durations.
  • Implement services as per Customer SLAs, ensuring seamless delivery and customer satisfaction.
  • Coach and develop team members to undertake work in accordance with customer requirements, promoting a culture of excellence and continuous improvement.
  • Conduct internal and external customer critical case reviews to drive strategy and ensure effective rehabilitation outcomes for all claims.
  • Represent WorkFocus NSW at public forums and on various committees as required, promoting our brand and expertise.
Requirements
  • Qualifications and relevant professional registration in Occupational Therapy, Physiotherapy, Exercise Physiology, Psychology, or Rehabilitation Counselling (AHPRA, ESSA, ASORC, RCAA).
  • Significant occupational rehabilitation industry experience, with a strong reputation and profile within the sector.
  • Demonstrated experience in delivering occupational rehabilitation services and strategic management of a portfolio.
  • Customer service orientation, with experience managing customer service agreements and driving customer satisfaction.
  • Demonstrated ability to independently generate referrals and build a portfolio of customers.
  • Strong communication and interpersonal skills, with experience training, coaching, and developing others.
  • Willingness to travel, with a valid driver's license and reliable vehicle.
What We Offer
  • Flexible working arrangements, allowing you to work from home, in the community, or in the office, with a schedule that suits you.
  • Opportunities for professional development and growth, with a supportive team and a culture of continuous learning.
  • Competitive financial incentives and rewards for your contributions to our team and customers.
  • Paid parental leave and additional employer benefits, including salary sacrificing, fitness passport, and novated leasing.

At WorkFocus NSW, we are committed to making a positive impact on the lives of our customers and employees. We value diversity, inclusion, and accessibility, and welcome applications from candidates with diverse backgrounds and experiences.



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